Unang88 Privacy Policy – Personal Data Protection for Malaysian Players

Unang88 collects various types of personal data to provide a secure and fully functional betting platform. The data collected can be grouped into the following categories:

1.1 Information You Provide Directly

• Full name as stated on official Malaysian identification documents.
• Malaysian identity card number (MyKad) or passport number for non-citizens.
• Active email address and mobile phone number.
• Date of birth for age verification (18 years and above).
• Full residential address in Malaysia.
• Bank account or e-wallet details (Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, FPX) for MYR deposits and withdrawals.
• Identity verification documents (KYC) such as MyKad images and bank statements when required.

1.2 Automatically Collected Information

• IP address and general location data (state within Malaysia).
• Device type, operating system, and web browser used.
• Betting activity history, login logs, and transaction records on the Unang88 Platform.
• Cookie and session tracking data to enhance the user experience.
• Time and duration of usage on the Unang88 Platform.

Unang88 uses collected personal data solely for legitimate purposes directly related to delivering our platform services to Malaysian players. The primary purposes for which data is used include:

• Account Management: Creating, verifying, and managing your Unang88 account, including the login process, password verification, and account security.
• Transaction Processing: Securely and accurately processes MYR deposits and withdrawals via Touch 'n Go, DuitNow, FPX, GrabPay, Boost, and ShopeePay.
• Identity Verification (KYC): Fulfilling legal compliance requirements to verify member identities, prevent fraud, and ensure that only individuals aged 18 and above access the Unang88 platform.
• Customer Support: Providing 24/7 customer support in Bahasa Melayu, handling complaints and answering your enquiries related to the Unang88 platform.
• Platform Communications: Sends important account notifications, Unang88 promotions, terms updates, and policy changes via email or SMS.
• Platform Improvements: Analyses aggregated usage patterns (not individual behaviour) to improve the features, interface, and performance of the Unang88 Platform.
• Legal Compliance: Fulfilling legal obligations under Malaysia's PDPA 2010 and the requirements of relevant authorities.

Unang88 does not sell, rent, exchange, or disclose your personal data to third parties for marketing or commercial purposes without your explicit consent. However, in certain limited situations, Unang88 may need to share your data with the following parties:

3.1 Trusted Service Providers

Unang88 works with carefully selected third-party service providers to support platform operations, including payment providers such as Touch 'n Go, DuitNow, and FPX; game providers (Pragmatic Play, PG Soft, Habanero, and others); and cloud technology infrastructure providers. All such providers are bound by strict confidentiality agreements and may only use your data for purposes specified by Unang88.

3.2 Legal Requirements

Unang88 may disclose your personal data to Malaysian authorities where required by law, court order, or direction from a lawful regulatory authority. In such cases, Unang88 will endeavour to notify you in advance where permitted by law.

Unang88 continuously invests in security infrastructure to ensure your personal data is always protected to the highest standard. Our technical and organisational security measures include:

• 256-bit SSL/TLS Encryption: All communications between your browser and Unang88's servers are encrypted using 256-bit SSL/TLS — the same level of encryption used by Malaysia's major banks, including Maybank and CIMB.
• Data-at-Rest Encryption: Sensitive data such as financial information and identity documents is encrypted at rest within Unang88's databases.
• Strict Access Controls: Access to player personal data within Unang88's internal systems is restricted to staff who genuinely require it to perform their duties, with full audit logs maintained.
• Two-Factor Authentication (2FA): Unang88 offers 2FA for all player accounts as an additional layer of security during the login process.
• 24/7 Monitoring: Unang88's automated monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts.
• Regular Security Audits: Unang88 conducts regular third-party security audits to identify and address system vulnerabilities before they can be exploited.

The Unang88 Platform uses cookies and similar tracking technologies to enhance user experience, analyse platform performance, and deliver personalised features. The following explains the types of cookies we use:

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect core functions of the Unang88 Platform, such as the ability to log in and play.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding personal data held by Unang88:

To exercise any of the above rights, please contact the Unang88 support team by email at support@unang88.click or via 24/7 live chat on our platform. Unang88 will respond to your request within 30 business days.

Unang88 retains your personal data only for as long as necessary for the purposes for which it was collected, or as required under Malaysian law. General data retention guidelines at Unang88 are as follows:

• Active account data: Retained for as long as your Unang88 account remains active and in use.
• Closed account data: Retained for a minimum of 7 years after account closure to meet legal and accounting requirements.
• Financial transaction records: Retained for 7 years in accordance with Malaysian financial regulatory requirements.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Aggregated analytics data (non-identifiable): May be retained indefinitely as it cannot be traced back to any specific individual.

When personal data is no longer needed and there is no legal obligation to retain it, Unang88 will securely delete or anonymise the data in accordance with industry-standard procedures.

Unang88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or technological developments. Where material amendments are made, we will:

• Updating the "Updated" date at the top of this document.
• Sending a notice to the email address registered to your Unang88 account for significant amendments.
• Display a clear notice on the Unang88 Platform homepage for no less than 30 days prior to the amendments taking effect.

Continued use of the Unang88 Platform after an amendment takes effect will be deemed your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints about how Unang88 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Privacy Email: support@unang88.click – please state "Privacy Enquiry" in the subject line.
• Live Chat: Available 24/7 on the Unang88 Platform in both Bahasa Malaysia and English.
• Response Time: Unang88 will respond to all privacy enquiries within 5 business days and resolve formal requests within 30 business days.